Technical Support

Login Issues

• Android - Invalid Email Address/Password
• TLS 1.0 Support Discontinued
• How do I setup my profile?
• Why can't I log in?
• How do I get my username/password?
• How do I change my password?

See all 9 articles

Streaming Issues

• I’m having problems streaming videos
• How do I clear my cache?
• I'm having issues streaming RightNow Media on my Kindle Fire
• Why is the video "Buffering"?
• Blank Screen - The videos won't begin playing
• Why is my Video Window Showing a Large Distorted Image?

See all 8 articles

Internet Connectivity

• Recommended Internet Browsers
• Network Issues
• How do I clear my browser cookies?
• How do I create a bookmark or shortcut to a web page?
• Why can't I use Internet Explorer 8?
• How do I disable or remove browser extensions/add-ons?

Other Tech Questions

• Why are some of the buttons/functions missing?
• What if I find a software glitch?
• Why am I receiving a "Playback" message?
• My original image is crystal clear, but after I upload it to RightNow, it shows up fuzzy.
• Why is the audio volume so low for some bible studies?

Known Technical Issues

• Error - The media could not be loaded
• Chromecast Error - Android App
• We're Sorry - It looks like your browser doesn't support our video player
• Why did my Smart TV app disappear?
• Some Roku models won't play RightNow Media videos - 1/4/16