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  2. Technical Support

Technical Support

Login Issues

  • Android - Invalid Email Address/Password
  • TLS 1.0 Support Discontinued
  • How do I setup my profile?
  • Why can't I log in?
  • How do I get my username/password?
  • How do I change my password?
See all 9 articles

Streaming Issues

  • I’m having problems streaming videos
  • How do I clear my cache?
  • I'm having issues streaming RightNow Media on my Kindle Fire
  • Why is the video "Buffering"?
  • Blank Screen - The videos won't begin playing
  • Why is my Video Window Showing a Large Distorted Image?
See all 8 articles

Internet Connectivity

  • Recommended Internet Browsers
  • Network Issues
  • How do I clear my browser cookies?
  • How do I create a bookmark or shortcut to a web page?
  • Why can't I use Internet Explorer 8?
  • How do I disable or remove browser extensions/add-ons?

Other Tech Questions

  • Why are some of the buttons/functions missing?
  • What if I find a software glitch?
  • Why am I receiving a "Playback" message?
  • My original image is crystal clear, but after I upload it to RightNow, it shows up fuzzy.
  • Why is the audio volume so low for some bible studies?
  • Are there any APIs available to tie our church into RightNow?

Known Technical Issues

  • Error - The media could not be loaded
  • Chromecast Error - Android App
  • We're Sorry - It looks like your browser doesn't support our video player
  • Why did my Smart TV app disappear?
  • Some Roku models won't play RightNow Media videos - 1/4/16
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