Error - "The media could not be loaded, either because the server or network failed or because the format is not supported."
A few weeks ago we implemented some new video streaming technology because we had to resolve a security concern. Unfortunately, we've found that some older browser versions aren't compatible with this new technology. The error mentioned above is specific to Mac computers. If you are running Windows, click here.
In many cases, it's possible to update your computer to Mac OS X 10.10 or newer which will resolve the issue for you.
If you aren't able to update, the alternative would be to install Google Chrome or Firefox and use one of those browsers instead.
