How do I create a training post? – RightNow Media

Creating a training post is simple and can take as little as 5 minutes.

1. Find the training content you want to use.

The Customizable Training Library has many great pre-built training posts. Find a pre-built training post that you are interested in and click on the image.

You should now see all the elements (videos, questions, comments, etc) that make up this training post. If you decide that this is the right training post for you then click the "Customize this Post" button on the left side of the screen.

** Note: if you want to create a training post from scratch you can click on your profile picture in the top right corner, then "My Training," followed by "Create New Post" on the left hand side.

2. Customize this training post.

You can now customize this training post as little or as much as you need. You can customize the training post by doing things like:

Changing the title or the introduction
Tweaking the wording to a comment
Adding a new comment
Tweaking the wording to a question
Adding a new question
Removing a video
Adding a video from the RightNow library
Adding a video from your library

You can also add new elements to the training post by dragging new elements from the left and placing them into the training post.

**Note: The thumbnail image on a training post is sourced from the first video element added to the post. A still image cannot be used for the thumbnail image.

3. Send out Training post

Once you have finished your training post click on the "Send out this post" button. By sending the post, this will allow the Sender to know when the post has been completed by the recipient and view the responses.

Click here for more help on sending out a training post.

***Note: Training Courses are created by the RightNow production team and are not available for customization.

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