I’m having problems streaming videos

 

I’m having problems streaming videos

In most cases, streaming issues tend to be related to network issues.  However, troubleshooting a network can be a bit tricky so before looking at that, it's worth it to try a few simple troubleshooting steps first.  That way you can rule these out before looking at more complicated network issues.  If these don't help, follow the link at the bottom to our article on network issues.

 

First, try using a different internet browser

We have found Mozilla Firefox and Google Chrome to be the most reliable for PC users.  Both are free and take only a few minutes to install.  If you are using a Mac we have found Safari to work great.  You can download Firefox, Google Chrome, or Safari for free by clicking on a link below.

Google Chrome	Safari
Firefox

 

Not sure what browser you are using?  Click here to find out. 

 

Second, try clearing your cache

  Below you can find links to instructions on how to clear your cache for the most common browsers.  

Google Chrome	Internet Explorer 9, 10, & 11
Firefox	Safari for Mac OS X
Safari for iOS, iPhone, and iPad	Safari for Windows

 

Third, it could be a hardware acceleration issue

  You can adjust the hardware acceleration settings by following these steps.  

 

  Google Chrome Users

  1. Click "Customize and Control Google Chrome" (top-right corner) and choose settings

  2. Choose "Show Advanced Settings" at the bottom

  3. Under "System" find "use hardware-acceleration when available" and click the check box

  4. Restart Chrome

  Firefox Users

  1. Click "Tools" and select "Options"

  2. Choose "Advanced" and then the "General" Tab

  3. Next select "Use hardware acceleration when available"

  4. Restart Firefox

  Internet Explorer users

  1. Click Start, and then click Internet Explorer.

  2. Click the Tools icon in the upper-right corner, and then click Internet Options.

  3. Click the Advanced tab, and then under Accelerated graphics, select the Use software rendering instead of GPU rendering check box.

  4. Click "Apply" and restart your computer.

  Network Issues 

  How do I disable or remove browser extensions/add-ons?